jitabuz Privacy Policy: How We Handle Your Information
jitabuz collects only the account and payment details needed to run your wallet, process transactions through bKash, Nagad or Rocket, and keep your account secure. This policy tells you exactly what we hold, why we hold it, and what you can do about it — availability of services depends on your local law and eligible region.
Account data handled with care
bKash, Nagad, Rocket transaction records
Your right to review and correct
Contact route always open
POLICY POSTURE DETAILS
What Data We Collect and Why
When you open a jitabuz account, we collect the registration details you enter — name, contact information and the payment method you choose at checkout. If you fund your account through bKash, our system records the transaction reference tied to that session; the same applies when you use Nagad or Rocket. We do not store your mobile wallet PIN or full card numbers. We collect device and session data — browser type, IP address range and page interaction — to detect unusual activity and keep your account session stable. We also hold records of sports bets placed and game activity, because these are necessary for account history and for resolving any dispute you raise with our support team. Retention periods follow what is operationally necessary: active account data is held while your account remains open; transaction references are kept for the period required by our internal audit process. You can ask us to review what we hold at any time through the contact route listed in this policy. Access to this service and the data we process depends on your local law and the eligible region from which you connect.
bKash transaction reference
Nagad session record
Rocket payment log
Account registration details
Device and session signals
POLICY COVERAGE SCOPE
Where This Policy Applies and What It Covers
This policy covers data we process directly through jitabuz. It does not extend to third-party sites linked from our pages, to bKash or Nagad's own data practices, or to any service outside our account environment. What falls inside and outside this policy is set out below so you know exactly where our responsibility begins and ends.
Account Access
Any data you provide when opening or updating your jitabuz account — login credentials, contact details and security choices — falls fully within this policy. We are responsible for how that data is stored and who can access it inside our systems.
Transactions
Payment records tied to bKash, Nagad or Rocket deposits and withdrawals processed through our checkout are covered here. Once a transaction leaves our system and enters the wallet provider's network, that provider's own privacy terms apply to their side of the transfer.
Site Content and Activity
Your browsing behaviour on jitabuz pages, game session data and sports bet history are covered. We use these signals to resolve disputes and improve account navigation — not to sell data to advertisers or third-party marketing services.
Third-Party Services
Links to external payment apps, game studio pages or any service outside jitabuz are not covered by this policy. We recommend reviewing the privacy terms of any external service you connect to, including your mobile wallet provider.
ACTIONS YOU CAN TAKE
Practical Steps to Exercise Your Data Rights
Your account is the starting point for most data requests. Log in and head to your account settings page — from there you can review the personal details we hold and update any information that has changed, such as your contact number or preferred payment method. If you spot a transaction record that looks incorrect, raise it through our support contact route and we will check it against the payment reference on file. For anything more formal — a request to see all data we hold, or a question about how long a specific record is kept — contact us directly using the details in the support section of this policy. We aim to acknowledge every request clearly and point you to the next step, though response times depend on the nature and complexity of what you ask. All requests are handled subject to your local law and the eligible region from which you access the service.
Review Your Records
Log into your jitabuz account and open the account settings page to see the personal and contact details we hold for your profile. The payment history tab shows transaction references for bKash, Nagad and Rocket activity linked to your account.
Correct Account Details
If your contact number, email or any other registered detail is out of date, update it directly in your account settings. For changes that require identity verification, follow the instructions shown on the verification screen inside your account.
Raise a Data Question
Send a written request through our published support contact route if you want a formal account of what data we hold, why we hold it, or how long it is kept. Include your registered account reference so we can locate your records without delay.
Request Support
Our support team handles data-related questions the same way they handle account queries. Use the contact route listed in the support section of this policy — state clearly that your message is a privacy request so it reaches the right person.
POLICY CONTACT PATHS
How to Reach Us About This Policy
If you have a question about this privacy policy — what data we hold, how to correct it, or how to raise a concern — use the contact routes published on jitabuz. We do not list operating hours or response SLAs we cannot verify, but every message sent through a published route is received and handled by the same team that manages account support.
Account Support Route
Log into your jitabuz account and use the support contact option in your account dashboard. This is the direct route for account-linked privacy questions, including transaction records and data correction requests.
Published Contact Page
The contact page on jitabuz lists the written contact route for formal privacy requests. Use this route if you are raising a question that is not tied to an active account session, such as a general data enquiry.
Live Support Channel
Where a live support option is shown in your account, you can use it to ask a quick clarifying question about this policy. For anything that requires a written record or a formal response, the written contact route is more appropriate.
DATA HANDLING STANDARDS
How jitabuz Manages Data Across Your Account
We handle account data in line with the operational requirements of running a payment-connected platform for Bangladesh. Every section below covers a specific part of how we manage your information — from the cookies active on your session to how long we retain payment records tied to bKash, Nagad or Rocket.
Cookies and Session Data
We use session cookies to keep your account login stable and to track page interactions for security purposes. You can adjust cookie preferences through your browser settings; note that disabling certain cookies may affect how your account session and checkout flow behave.
Account Security
Your login credentials are stored in an encrypted form. We do not store your bKash PIN, Nagad PIN or Rocket authentication code at any point in the deposit or withdrawal flow — those inputs are handled directly by the respective wallet provider's interface.
Retention of Records
Transaction references and account history are kept for as long as your account remains active and for the internal audit period that follows account closure. You can ask us to confirm the retention period for a specific record type through the written contact route.
Requesting Changes
To request a change to any data we hold — or to ask us to stop processing data in a specific way — use the published support contact route and state clearly what you are asking for. We will confirm what action is possible under our policy and your local law.
PRIVACY QUESTIONS ANSWERED
Frequent Questions About This Privacy Policy
These are the questions we see most often about how jitabuz handles your data. If your question is not covered here, use the written contact route listed in the support section above.
What personal data does jitabuz hold on my account?
We hold the registration details you provided when opening your account, your contact information, transaction references for payments made through bKash, Nagad or Rocket, and device or session data collected during your visits. We do not hold your wallet PIN or full payment authentication codes.
Does jitabuz share my data with third parties?
We do not sell your data to advertisers or marketing services. Transaction references pass to the relevant payment network — bKash, Nagad or Rocket — as part of processing your deposit or withdrawal. Their own privacy terms govern what they do with that data on their side.
How do I see which data jitabuz holds for me?
Log into your account and open the account settings and payment history tabs — these show your registered details and transaction references. For a full formal record of everything we hold, send a written request through our published contact route with your account reference included.
Can I ask jitabuz to delete my account data?
You can send a written request through the published contact route. We will review what data is eligible for deletion given our operational and audit requirements, and confirm the outcome. Some records tied to completed transactions may need to be retained for an internal audit period even after your account is closed.
How are my bKash and Nagad payment records handled?
We store the transaction reference and session record for each deposit or withdrawal. We do not store your bKash or Nagad PIN at any stage. The wallet provider processes the authentication on their own interface. If you spot a transaction reference that looks incorrect, raise it with our support team to review.
Does this policy apply if I connect from outside Bangladesh?
Access to jitabuz and the data we process depends on your local law and the eligible region from which you connect. This policy covers data processed through our platform, but your rights and our obligations may differ depending on the jurisdiction you are in. Check your local rules before accessing the service.
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