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Your jitabuz account runs on bKash and Nagad — the two mobile wallets most Bangladesh players already have on their phones. Open the cashier from any screen, pick your wallet, and your balance is ready to use across the lobby.
Adding money to your jitabuz balance starts at the cashier section inside your account. We support bKash and Nagad as the primary deposit routes — both work directly from your mobile wallet without needing a card or bank visit. The cashier shows the available methods and the fields you need to fill in. Follow the instructions shown on screen for your chosen wallet; the amount you enter goes straight to your account balance once the transaction clears on the wallet side. If the cashier shows additional verification fields, complete those before confirming.
Log in and go to the deposit section inside your account area. The cashier lists the payment methods currently available to you.
Select your wallet from the cashier screen. Each option shows the fields and steps specific to that wallet — follow what is displayed.
Type the amount you want to add. The cashier will show any minimum or maximum figures relevant to your account at that moment.
Submit the transaction and wait for the confirmation screen. Then open your balance tab to verify the deposit has been applied.
When you want to move money from your jitabuz balance back to your mobile wallet, head to the withdrawal section in your account. We process payouts to bKash and Nagad — the same wallets most people use to deposit. The withdrawal form asks for your payout method and the amount you want to move. Make sure the wallet number you enter matches the one registered on your account; mismatched details will cause the request to be held for review.
Find the withdrawal option inside your account menu. The form lists the payout methods available for your account right now.
Pick bKash or Nagad as your payout destination. Enter the wallet number carefully — it must match your registered details.
Type the amount you wish to withdraw. The form will display any limits or conditions that apply to your current account status.
Confirm the request and check your transaction history for the status update. Contact account support if the status does not change after a reasonable wait.
Your jitabuz account may prompt you to complete a verification step before certain actions become available — this is standard for any account that handles real-money transactions. The fields and documents required are shown directly inside your account area under the verification or identity section. We do not publish a fixed document list here because the fields displayed depend on your account status at the time. Work through whatever your account screen shows you; do not submit documents that were not requested. If a step is unclear, reach out through the support route listed in your account.
Log in and look for any pending verification notice. The account area shows exactly which steps remain and what information is needed from you.
Complete only the fields shown in your account. Do not send documents or information that the screen has not asked for at this stage.
The name and wallet number on your account should match what you submit. Inconsistencies can pause the review and require you to resubmit.
If a verification step is unclear or appears stuck, use the support contact shown in your account to get it resolved without guessing.
The payment methods below are the routes configured for Bangladesh accounts on jitabuz. bKash is the most widely used deposit and withdrawal path, with Nagad as a reliable alternative. Rocket and bank transfer are also listed for accounts where those options appear in the cashier. Use only the method shown as available in your own cashier screen — availability can depend on your account region and eligibility under local rules.
Deposit and withdraw directly from your bKash wallet. Select bKash in the cashier, enter your wallet number and the amount, then confirm through your bKash app.
Nagad works as a full deposit and withdrawal route. Choose Nagad in the cashier and follow the steps shown — your Nagad wallet number must match your account.
Rocket appears as a payment option for eligible accounts. Check your cashier to see if Rocket is available for your account before initiating a transaction.
Bank transfer is listed for accounts where direct bank options are shown in the cashier. Follow the account details and reference instructions displayed at checkout.
Every deposit and withdrawal you make through jitabuz creates a record on two sides: your mobile wallet history and your jitabuz account transaction log. When the two sides show different statuses, the reference number is what connects them. Keep a note of the reference or transaction ID shown at the end of each cashier session — it is the fastest way to resolve any mismatch with support.
The cashier generates a transaction reference at the end of each session. Save this number; it links your wallet receipt to the matching entry in your jitabuz account history.
Your account transaction log uses status labels such as pending, processing and completed. A wallet debit showing while the account still reads pending is normal during processing.
Open the transaction history section inside your account to see a full list of deposits and withdrawals. Each entry shows the method used, the amount and the current status.
Hold onto your wallet transaction screenshot and the cashier reference until the account status updates to completed. These two pieces together are enough to raise a support query if needed.
Every transaction on jitabuz passes through the domain you logged into — always check that the address bar shows the correct jitabuz domain before entering any account details. We do not ask for your bKash or Nagad PIN through chat, email or any message outside the wallet app itself. Your account is tied to the wallet number you registered, and any change to that detail goes through the verification process inside your account area. If something looks wrong with a transaction, the support route inside your account is the right place to start.
Before logging in or making a payment, confirm the URL in your browser matches the official jitabuz domain. Phishing pages copy the look of real sites — the address is the tell.
Account-level identity checks happen inside your jitabuz account area only. We never request identity documents through social media, messaging apps or unsolicited email.
Your registered bKash or Nagad number must belong to you. We match payout requests against the wallet on file, so keeping that detail accurate protects your withdrawals.
The published support contact is inside your account. Use that route for any transaction query — do not share account credentials or wallet PINs with anyone claiming to represent jitabuz outside that channel.
These are the questions we hear most often about deposits, withdrawals and account checks on jitabuz. If your question is not covered here, the support route inside your account is the next step.
Open the cashier inside your account, select bKash, enter your wallet number and the amount, then follow the confirmation steps shown. Check your balance tab after submitting to confirm the deposit has reflected on your account.
Withdrawals go to the wallet number registered on your account. If you need to update that detail, go through the account verification section first — mismatched numbers will hold the payout for review.
Save the bKash transaction reference and open the transaction history in your account. If the status stays pending longer than expected, contact support through your account with the reference number ready.
The cashier displays any minimum or maximum amounts that apply to your account at the time of the transaction. We do not publish a fixed figure here as it can vary by account status and region.
Processing times depend on the wallet provider and your account status. We do not quote a fixed window. Track the status in your transaction history and contact support if it remains in processing without updating.
The fields and documents required are shown inside your account verification section. Requirements depend on your account status — follow only what your account screen asks for and contact support if a step is unclear.